Privacy Statement for VisaDoc
Last updated: May 2026
VisaDoc respects your privacy and is committed to protecting the personal information you share with us when using our visa application support services.
This Privacy Statement explains how we collect, use, store, and protect your personal information in line with applicable South African privacy laws, including the Protection of Personal Information Act.
1. Information We Collect
When you contact VisaDoc or use our services, we may collect personal information required to assist with your visa application. This may include, but is not limited to:
Your name, surname, contact details, nationality, passport information, travel details, employment information, financial documents, supporting visa documentation, and any other information required by the relevant embassy, consulate, visa centre, or immigration authority.
We may also collect information submitted through our website contact form, email communication, telephone calls, or WhatsApp enquiries.
2. How We Use Your Information
VisaDoc uses your personal information only for legitimate business and service-related purposes, including:
Processing enquiries, assessing visa application requirements, preparing and reviewing visa documentation, communicating with you about your application, submitting or assisting with visa-related processes, providing customer support, and meeting legal or regulatory obligations.
We do not sell your personal information to third parties.
3. Sharing of Information
Your personal information may be shared only where necessary to provide our services. This may include sharing information with embassies, consulates, visa application centres, immigration authorities, courier services, payment providers, or trusted service providers who assist us in delivering our services.
Where required, your information may also be disclosed if we are legally obliged to do so.
4. Storage and Security
VisaDoc takes reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Personal information may be stored electronically or in physical format for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or maintain business records.
5. Accuracy of Information
You are responsible for ensuring that the information and documentation you provide to VisaDoc is accurate, complete, and up to date.
VisaDoc will not be responsible for delays, refusals, or other consequences caused by incorrect, incomplete, or misleading information provided by the applicant.
6. Your Rights
You have the right to request access to the personal information we hold about you. You may also request that we correct, update, or delete your personal information, subject to any legal or operational requirements that may require us to retain certain records.
7. Website and Cookies
The VisaDoc website may use basic cookies or similar technologies to improve website functionality, analyse website performance, and enhance the user experience.
You may disable cookies in your browser settings, although some parts of the website may not function correctly as a result.
8. Third-Party Websites
Our website may contain links to third-party websites, including embassy, consulate, visa centre, or government websites. VisaDoc is not responsible for the privacy practices, content, or security of these third-party websites.
9. Contact Us
For questions about this Privacy Statement or to request access to your personal information, please contact VisaDoc:
Email: info@visadoc.co.za
Telephone: +27 64 538 8331
10. Changes to This Privacy Statement
VisaDoc may update this Privacy Statement from time to time. Any changes will be published on this page with an updated revision date.